SHIPPING &
RETURNS

Shipping

All items will be shipped on a Monday, Wednesday or Friday, by Royal Mail or Hermes.

You can select your preferred option at the checkout.

Large and/or heavy parcels will be sent with Hermes.

We use recyclable boxes, mailing bags and tissue paper and reuse packaging wherever possible.

Sometimes the use of bubble wrap and/or plastic packaging is unavoidable due to cost and the need to keep your items safe.

We are doing our best to reduce, reuse and recycle everything we can in-house 🙂

Return Conditions

What can I return and when?

Returns are accepted within 14 days of purchase.

Items are to be returned in the original packaging, in an unused condition and returned at the buyers expense, unless faulty.

How do I return an item?

 Please email hello@frogand bear.co.uk with any queries or issues, and we will get back to you as soon as possible

PayPal users

 PayPal have changed their terms and coditions, therefore unless the item is faulty, any refunds of items purchased through PayPal will have the sellers fees deducted from the refund