FAB Nappy Warranty Information

FAB Warranty Information

FROG AND BEAR LTD offer a 6-month warranty from date of purchase (not the date of first use) on all reusable nappies, wraps, and inserts, as long as they have been subject to reasonable use.

Proof of purchase is required.

THIS APPLIES TO THE FIRST PURCHASE ONLY.

We are very reasonable and approachable, please contact us politely with any problems and we will aim to resolve them as soon as possible.

The warranty extends to all parts of the nappy such as fastenings (poppers), elastics, and PUL.

FAB nappies are handmade in Uganda, with the inserts being handmade in the UK. They are made to last! 

However, like all things they will eventually show signs of wear and tear. They will last longer if you take care of them properly.

FAB warranty does not cover an item where issues have been caused by improper care, abuse, misuse, normal fading, or normal wear and tear of the product materials.  

You must have followed the recommended FAB washing instructions. 

  • Wash on a 40° (maximum 60°) cycle. Non-bio detergent is recommended, but not essential
  • 1,200 maximum spin speed
  • Tumble dry INSERTS on LOW if needed
  • DO NOT TUMBLE DRY POCKETS OR WRAPS AS THEY ARE MADE OF PUL – THESE WILL DRY VERY QUICKLY ON AN AIRER and tumble drying will damage the popper fasteners
  • Keep away from direct heat sources such as radiators
  • Avoid nappy creams except those approved for cloth
  • Bleach and softener should never be used FAB recommends a daily pre-wash at 40° or 60° with a half dose of detergent

ITEMS CAN THEN BE DRY PAILED IN A BASKET OR NAPPY PAIL.

DO NOT STORE IN A WET BUCKET!

The Main Wash should follow NO LATER THAN 48 HOURS after prewashing and be done at at 40° (60° maximum) with full dose of detergent, ACCOUNTING for water hardness and heavy soiling.

The FAB warranty does not cover:

  • Leaking – This is normally a fit or absorbency issue.
  • Nappies bought pre-loved/second hand
  • Odour issues, staining or ammonia damage due to an improper wash routine
  • Mis-care (prolonged soaking, using bleach or fabric softeners, leaving nappies outside for prolonged periods of time, leaving used nappies without washing)
  • Shrinkage in natural fibres (organic hemp/bamboo-cotton will shrink- read product descriptions for more information)
  • Accidental damage on shell (PUL delamination from high-temperature washing, excessive sun damage through drying, tumble drying, holes, and tears)
  • Accidental damage on inserts (holes and tears including via non-compliant wash routines, washing above 60°, soaking, using non-cloth safe nappy barrier cream)
  • Any type of modification such as repairs or alterations
  • Usual wear and tear (piling, bobbling, loss of fluff over time, gradual slackening of elastic over time, thinning of fabric over time)
  • Any product purchased that specifically says no warranty or exchange on that particular product – Any possible faults will be disclosed in the product page in this circumstance.

All items will need to be returned to FAB to be inspected and considered under the terms of the warranty.

FROG AND BEAR cover the cost of RETURNING the item/s if it is within 90 days of purchase. After 90 days, the customer will be responsible for covering return postage. Once your return is received and inspected FAB will either repair or replace the item(s) and send them back out to you ASAP.

Please note that replacements may be a different print/design to that of the original purchase depending of stock availability but will be of the same retail value. If an alternative product needs to be supplied, wherever possible this will be agreed between FAB and the purchaser.

Items repaired or replaced under the warranty will be covered under this warranty from the original purchase date (not the date the repair/replacement was made).

FROG AND BEAR LTD’S decision on any warranty claim is final.